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Medical Service Excellence

Five Stars of Service Excellence

Keystrokes has a made a commitment to meet and exceed the needs and expectations of every customer, every day. To accomplish this, we have established the Keystrokes’ Five Stars of Service Excellence. These five items ensure that our customers receive the best service in the industry, which in turn directly affects patient care, coding/billing and compliance.

  • RAPID TURNAROUND TIMES: Keystrokes guarantees tight turnaround times based on your needs and goals, ranging from 30 minutes for stat reports to 24 hours for discharge summaries. What are your departmental goals? We will help you meet them!
  • ACCURACY: Keystrokes guarantees 98% or better accuracy on all reports. Our transcriptionists do not just transcribe what they hear; they understand the reports and can flag discrepancies and possible errors.
  • MEASURABLE COST SAVINGS: While our costs are not the lowest in the industry, they are a true bargain for the level of service you receive. Typical savings for a facility when compared to having an in-house transcription department is 17 to 28%.
  • U.S. ONLY: Keystrokes has a firm policy against offshore transcription. All transcription is performed in the United States by experienced, reliable transcription professionals who have a minimum of 3 years’ full-time transcription experience. In addition, all of our transcriptionists are employees; we do not subcontract any work.
  • PERSONAL SERVICE: Each customer has unique needs, goals and requirements. We understand this and make sure that we are a true partner in every sense of the word, customizing your outsource experience to your needs.
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